How can I tell if my AccuVein vein finder needs service?
The AccuVein device requires no user adjustments, calibration, or preventive maintenance. It has extensive self-test and self-calibration functionality that alerts the user should any problem occur. If the device detects that it cannot operate properly, it automatically turns off the vein display light and displays an alert or fault screen.
Temperature Alert: Alerts appear if you operate the device in an environment that’s too cold or too hot. Should a temperature alert occur, simply bring the device back within its operating temperature range, see manual for operating temperature; note, most “too cold” alerts can be resolved by removing and reinserting the battery.
Fault Message: Other alerts indicate when the battery needs to be charged or replaced. If a fault screen appears, turn the unit off using the round button on the top of the unit. Click the blue button to activate the vein display. If the fault persists, you should stop using the device and contact AccuVein support via telephone at (888) 631-8160.
Other operational problems: If the vein finder does not project the red vein display, power off the unit with the round button on the top of the unit. Click the blue button to activate the device. If the red vein projection isn’t present or the LCD screen is not properly working, you should return the unit to the charging cradle to charge the battery for 2-5 hours. If this does not correct the issue, stop using the device and contact AccuVein support via telephone at (888) 631-8160.