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Authorized Representative

Emergo UL Europe

Wsstervoortsedijk 60
6827 AT Arnhem
The Nederland’s

Emergo Australia

Level 20, Tower II
Darling Park
201 Sussex Street
Sydney, NSW 2000

Emergo Consulting (UK) Limited

c/o Cr360 – UL International Compass House
Vision Park Histon Cambridge
CB24 9BZ United Kingdom

Manuals, Warranty, Maintenance

Product Manuals

For the AV500 Vein Visualization System, click here.

For the HF580 Powered Wheeled Stand, click here.

For a list of other models, revisions, and languages, click here.

Service Offering Details

For all Warranty & Service Plans, click here.

For Warranty FAQs, click here.

Product Returns

For any products returns, please contact AccuVein Customer Support at (888) 631-8160 or email for a customized return label.

Product Maintenance & Cleaning Instructions

The AccuVein Vein Visualization System, including the AV500 vein visualization device and AccuVein Hands-free Stands do not require preventative maintenance or recalibration.

Users should sufficiently clean and disinfect the AV500 prior to use to ensure that it meets their institution’s policies. Please use approved cleaning/disinfecting agents as listed in the AccuVein AV500 cleaning instructions.

For Cleaning Instructions, click here.

For Troubleshooting Tips, click here.

Customer Support

AccuVein Customer Support in the U.S.

For the fastest U.S. customer support please call (888) 631-8160 to speak directly with one of our product support engineers or email

  • Please have your product serial number(s) ready when you call
  • Customer support hours are Monday to Friday from 9:00am to 6:30pm EST

Customer Support Outside the U.S.

Your local distributor will be able to provide you with the fastest support. We recommend that you contact the authorized AccuVein distributor in your country for product and technical support.

To find your local distributor, click here.

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