Platinum Protection Program
Platinum Protection covers your AccuVein devices, including accidental breakage. It offers rapid replacement, minimizing downtime and keeping your AccuVein devices in clinicians' hands for best-practice venipuncture procedures.
Advantages of the Platinum Protection Program
Avoid Unplanned Service Costs
Platinum Protection replaces your device(s) at no cost to you in the event of malfunction or accidental breakage.
Rapid Replacement
Replacement devices ship via UPS GROUND and shipping is free of charge in both directions.
Continued Service Coverage
Platinum Protection coverage transfers to any replacement device.
Factory Quality Replacements
Replacement devices are produced and tested on the same production line used to build new product, ensuring the same quality for all replacement units.
Frequently Asked Questions
What are the replacement details?
Replacement devices are completely repaired to “like new” condition. These devices are factory-tested, calibrated, and updated to the current specifications. The replacement device is ordered the same day you contact us and will ship by the next business day. Return your broken device with the pre-paid shipping label upon receipt of the replacement device. It’s that easy!
Replacement units are compatible with most AccuVein accessories.
What is not covered?
Lost or stolen AccuVein devices, devices sold by unauthorized distributors, and adulterated AccuVein devices.
Will the serial number change?
Yes, permanent replacements have a different serial number. Serial number changes are recorded and available upon request. Platinum Protection will transfer to the new serial number.
Does Platinum Protection cover stands?
No. Hands-free stands come with a one-year warranty. Beyond one year, service options include upgrading to a new stand and parts for self-service.
Less Downtime!
AccuVein requires no purchase order for replacement devices, which can streamline the process and minimize clinical downtime on each service event. Replacement devices are ordered and shipped within the next business day.
Are you ready to protect your investment?
For additional questions or to purchase a Platinum Protection Program, please email service@accuvein.com or call 888-631-8160.
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