How long is my AV300 or AV400 covered by AccuVein’s warranty?
AccuVein’s Limited Warranty covers your device for one year. Warranty service for eligible repairs is available at no charge for twelve months from the date of original purchase. If the device was purchased from a distributor, we may ask you to provide us proof of the purchase date.
How can I tell if my AccuVein device is in warranty?
AccuVein’s Limited Warranty covers your device for one year from the date of original purchase. AccuVein’s Limited Warranty begins on the date that the device was originally purchased. AccuVein may need to examine your proof of purchase document to verify your warranty status.
How much will my in-warranty service cost?
Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase. After you return the device that needs service, AccuVein will examine it to confirm the failure is covered by AccuVein warranty.
What types of damages and events are not covered by my warranty?
AccuVein’s Limited Warranty excludes coverage for cosmetic and other damage resulting from accident (such as drop or liquid damage), disassembly, unauthorized service and unauthorized modifications. Please review the warranty for further details.
Note: An AccuVein device that is ineligible for warranty service may be eligible for Out-of-Warranty (OOW) Service. For example, a device that has failed due to damage or liquid damage is ineligible for warranty service but eligible for OOW service. However, certain damage is ineligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications.
My device is not eligible for warranty service. What are my service options?
AccuVein offers the following options for devices that are not eligible for warranty service.
If you own an AV300 or AV400 that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, AccuVein will service your device for the OOW Service fee. Please contact our support help line for details and pricing.